Glenn Remoreras
Glenn Remoreras brings over 12 years of IT business process and management experience as an IT director, business processes manager, project leader, and consultant. He has focused on converging processes, business and IT capabilities and the implementation of post merger integration initiatives. He has participated in various international projects in Asia Pacific, Europe, Mexico and United States. His career experience and perspective bring together the disciplines of Process and IT management, business process integration and organizational transformation and plans to incorporate these perspectives into his articles. He authors a website www.glennremoreras.com where he writes about information technology and management articles.
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Five Ways to Improve Your Customer Service CenterOrganizations continue to spend heavily on CRM '" $11 billion annually starting 2010 according to Forrester. But how do you improve your customer service center besides investing in CRM applications and tools? Here are five ways: