ax1350
I am a University undergraduate majoring in marketing and operations management. I am very interested and keen to share with the world what i had learnt in the classroom. I understand that there are many people out there who are very interested in such areas as well. I think this is a very good platform for all of us to exchange our thoughts and ideas, and to learn from each other as well.
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Defining the Role of a Customer Service Representative to Improve Customer Service ExcellenceThis article serve to address the importance of customer service representative to improve customer service excellence. I will only be focusing on one aspect of CSR's role description.