Kristin Widun
After spending over 20 years in the hospitality industry, I uncovered what I believe is the key for customer service success, leading in the moments that matter and how servant leadership plays a role in this. This is what inspired me to start Lead in the Moment, LLC. At Lead in the Moment, I have coupled my industry expertise with my education and passion to create a forum to teach this to others.
My passion for leadership through service to others has led me to write:
"A Winning Combination - Servant Leadership in the Hospitality Industry," "Redefining the Paradigm - Leadership and Imagination,"
"Hope and Second Chances - Redemption and Servant Leadership,"
"Line Level Leadership for Hospitality - The Customer Experience,"
"Line Level Leadership for Hospitality - Revenue Management,"
"Line Level Leadership for Hospitality - Technology and First Impressions"
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My passion for leadership through service to others has led me to write:
"A Winning Combination - Servant Leadership in the Hospitality Industry," "Redefining the Paradigm - Leadership and Imagination,"
"Hope and Second Chances - Redemption and Servant Leadership,"
"Line Level Leadership for Hospitality - The Customer Experience,"
"Line Level Leadership for Hospitality - Revenue Management,"
"Line Level Leadership for Hospitality - Technology and First Impressions"
...
- Page Views
- 740
- Content
- 15
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- Contributor since
- 5/16/2011
Education/Experience
MA in Organizational Leadership - Gonzaga University, BSBA in Hospitality Administration - Ashland UniversityInterests
Servant Leadership, Leadership, Hospitality Industry, Management, Customer Service, Parenting, Chinese AdoptionMotto
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Displaying Results 1 - 15 (of 15) for All Content
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What Master Do You Serve - the Crisis of Leadership and College SportsIt seems as if you cannot turn on the television or look at your smart phone without learning about a new scandal rocking the world of college athletics. This makes me think about the power of media and how an inappropriate e-mail, phone call, or simply
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Is Fear Holding You Back?Why do people constantly mitigate their risk and refuse to step outside of their comfort zone?
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Social Media and the Pinocchio FactorDoes your organization believe that you can hide things from the public when we are all living in the social media fishbowl? You may think you can get away with telling a lie, but social media can show your nose growing (on YouTube) to the world!
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Customer Service to the "F" DegreeGood customer service can happen in many different places, even in those moments that totally take you by surprise.
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Humility - a Dirty Word in Leadership?Leadership and humility - does it really go together? Is there a direct connection between successful corporations and the level of humility displayed by the leader?
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How Far East Can You Fly Us?As the roaming gypsy members of both of our families, my husband and I have always packed up our household and made the trek across America to visit our families over Christmas. Nothing could have prepared us for the Christmas debacle of 2010!
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What Happened to the Basics?Who would you rather have taking care of your customers? An frustrated employee who does not understand what they are supposed to be doing; or a happy, confident employee who provides service which exceeds our customer's expectations!
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Are You Over the Top?How many times have you experienced the chatty server, the long-winded cashier, or the nosy desk clerk? How do you find the middle ground with customer service?
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Bringing People Together - One Tweet at a TimeRemember when planning a social event constituted sending out invitiations, or making numerous phone calls and then wait to see who might respond. Today, one person sends out a tweet, and the masses will come!
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Quit Talking and Blog About It!When I receive great service from someone, of course I am going to tell everyone about it. That used to translate into approximately 10-15 people...Now, I could potentially reach thousands of people with my comments via social media...
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The Future of Customer ServiceWhat is the definition of customer service? Does it need to include a face-to-face encounter? Do people see social media as a version of customer service?
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What is Your Excuse?This scenario is only too common today, when we don't know how to figure out a problem, we blame the computer. Let's get real, how many times have we used the computer as an easy way out when we simply messed up?
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Who Are Your Customers?Many organizations have spent time and resources to determine what motivates the consumer. However, very little time has been spent trying to identify the needs of an organization's employees.
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A Social Media NeophyteSocial media - doing business the old fashioned way with exciting new gadgets.
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Flipping Burgers for World Peace?How would people treat one another if they had ever had the opportunity to work in a service industry? Would people be more kind to one another? Would people be more respectful of those in the service industry?