McKay Allen
McKay Allen is the Content Manager for ContactPoint. McKay worked as an anchor and reporting in TV news for 4 years. Now he writes unique content for ContactPoint. ContactPoint is the world leader in sales and customer service optimitics. They record and score live calls and then provide best-practices training to help businesses sell more.
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5 People Who Can't Sell Anything...EVERYou may wonder why some people (perhaps you) can't seem to sell anything to anyone. It's because they are 1 of 5 types of people. No one will buy anything from them, no matter what. -
5 People Who Can't Sell Anything...EVERYou may wonder why some people (perhaps you) can't seem to sell anything to anyone. It's because they are 1 of 5 types of people. No one will buy anything from them, no matter what.
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The Fifth Secret of Highly Effective SellingThere are many people trying to sell stuff in the world. Most of them don't know how to do it. By following this simple step you can sell more right now.
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How-To Delegate in 5 StepsMost managers are actually very poor leaders. There is one way quick way to improve your leadership and management: delegation. If you learn how to properly delegate, you will spend your time doing what matters to you and your business.
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Take Notes: Because You Ain't the Rain ManWhether its at a training, a lecture, a meeting, a speech or even in business conversations, most people simply don't take notes. And so...they forget whatever it is they've just heard.
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24 Ways Your Business Can Use Recorded and Scored CallsThe recession has forced businesses to raise their game. During a recession businesses have to know where their marketing money is going. They have to optimize every customer interaction. Here's 24 ways call recording can help.
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Focus on the Phone: Unlike Alexander Graham BellIn the modern world of SEO, SEM, Facebook Twitter, LinkedIn, YouTube, internet banner ads, websites, e-newsletters, cookies and pop-ups, is the phone still important for your business? -
Indifference Make a Difference: Customer ServiceOne employee that just doesn't give a (fill in the blank) can do more damage to your company than almost anything else. Here's how you fix the problem. -
Providing Legendary Customer Service: A How-To GuideCustomer service can engender brand loyalty and separate you from your competition especially in times of economic chaos. There are two famous customer service legends about Zappos.com, the largest online shoe store in the world, that I want to share. -
5 Ways to Tick-Off Customers and Make Them Feel DumbContactPoint has recorded millions of customer phone calls over the years, and after listening to them sometimes we think that the goal of many businesses is to lose customers. It's like they're trying to tick-off potential clients. Here's how they do it.