David Greis
Certified Trainer and the creator and Director of The Customer Service Training Institute, an on-line provider of Customer Service Training and Career Enhancement Manuals and Resources. I have over 35 years experience in Customer Service and Career Growth
Read More »
...
- Page Views
- 11,119
- Content
- 16
- Fans
- 1
- Contributor since
- 4/23/2009
Education/Experience
Certified Professional Customer Service TrainerMotto
By improving our skills, we improve ourselves and become more of who we really are.Affiliations
The Customer Service Training InstituteFavorites
None yet.Fans
Displaying Results 1 - 16 (of 16) for All Content
-
When it Comes to Value, Perception is the Key!It's not always the most expensive offer or item that other people want. Find out how you can get the most benefit for others while reducing the cost to you!
-
The Real Cost of Losing a CustomerA customer represents more than the item they just purchased. Learn how to figure out what the real value of any customer is to protect you and your business.
-
Building Up Your Confidence in Todays Economy!Most people react poorly when they feel that their jobs are threatened or that thier security has lessened. Learn what you can do to feel more secure and confident even in todays economy.
-
Bail Out or Jail Out? Which is Fair?Why are we spending our hard earned money by giving more to people who have already shown little regard for everyone else?
-
The Economy & Individual ResponsibilityWe are in the middle of one of the worst economies since the depression and some things have just got to change so that we can come out of it healthy and strong.
-
Making Progress During Difficult TimesSuccess is a process not an overnight achievement. Learn the best way to increase your chances for success!
-
Career Growth in a Down EconomyThere are opportunities in even the worst economies for those who are prepared and willing to take advantage of them. But in order to be positioned to do so, you must do one very important thing.
-
Great Expectations!Sometimes we are faced with situations where demands exceed what is appropriate. Learn how to react and deal with these demands so that we can resolve the situation and make a customer happy.
-
Going Above & Beyond for Your Customer!Sometimes it is not how much we spend but rather what we do that tunrs a customer into a life long advocate for our business. See what you can do to create such an impression in the mind of your customers!
-
Resolving Conflicts - the Key to Business Growth and Longevity!Learn how to convert angry customers into goodwill ambassadors for your business!
-
Is Conflict Always Bad?Sometimes opportunities lies in strange places. Find out how to turn a negative into something grat for you or your business!
-
Dealing with Emotional BaggageSometimes we pay for the problems caused by those before us. Find out how to separate fact from emotion and resolve the issue fast!
-
Encourage Free Thinking!What used to work yesterday might fail miserably today! See how your company can keep up to speed and be a leader rather than a follower!
-
Re-Create Yourself as a Solution!We have become a "What have you done for me lately" society. Learn how you can take that attitude and turn it into a powerful way to advance your career!
-
Live the Life that YOU Want to Live!In order for anyone to live a life that gives them joy, fulfillment, and satisfaction, they have to their own personal choices. Find out why some people never get to that point and what that means to their future happiness.
-
You Have Choices!Most of us never look past the next few minutes let alone what might happen over the next few years or longer. The fact is, choices we make today can determine what will happen months or years down the road!