While pundits rail on about how consumers are manipulated, the fact is that the buying power still rests in the individual. So getting that individual to a great customer experience requires delicate leadership.
Being nice is nice. But when Justin Bieber sent for 6 year old cancer patient Avalanna Routh because of an online campaign a real breach was crossed. Where does it end? Why aren't every person's problems bad enough?
President of family-owned Padron Cigars was recently at NYC cigar retailer Nat Sherman. We spoke about market pressures, legislation, and why cigar smokers should not be lumped in with cigarette smokers.
Don't stand around a crowded Times Square bar with all your other friends for the Super Bowl. Check out these three Manhattan spaces which are centrally located, stocked with product, and where the viewing is great.