John Duffield

Owner and Company Director of UMACS Business Solutions. A management consultant with broad experience in all aspects of business management including, process and procedure development and implementation, improving business performance, results coaching and profitability improvement.

Direct experience in the service industry managing profitable field labor, setting performance standards for productivity and key performance indicators (KPI's).

Experienced QA manager responsible for QA accreditation to AZ/NZS ISO 9001 in previous corporate roles.

Providing workable solutions for business that are fully customised to fit in with how the business operates.

Accomplished professional trainer, focused and driven to provide effective training and development programs through utilisation of skills developed from many years in senior executive positions.

Experienced in training course design, delivery, facilitation, presentation and assessment. A resourceful trainer who streamlines and determines optimum use of training resources and available facilities to achieve stated learning and development outcomes.

Also teaching international marketing and finance regularly in China.