Joyce Coleman
Joyce Coleman is a speaker, author of an acclaimed memoir - Soul Stirrings: How looking back gives each of us the freedom to move forward, community activist, and management consultant in the areas of customer-focused enterprise and peak performance.
Coleman became the nation's first black female officer and executive at a major airline, TWA. She headed the consumer affairs division, where she developed innovative frontline empowerment programs that dramatically improved the airline's customer service profile. She later re-engineered the in-flight services division, using a "best practices" systems model.
Joyce Coleman is the author of the critically acclaimed memoir, Soul Stirrings: How looking back gives each of us the freedom to move forward, a companion Study Guide for grades 4-12, and an E-book, Write, Publish, Prosper from What You Know. She authored several business-oriented writings that are published widely on the Internet. Titles include Confessions of a Reluctant Saleswoman, A Case for Service Excellence, A Holiday Gift: the Gift of Family History and Wisdom, and Seven Secrets on How to Ace the Corporate Game. She co-wrote the book, "An Introduction to Collaboration, Teamwork, and NETWORKING: A Case for Working together Systematically to Achieve Successful Living.
Among her many credits, Joyce has been named to New York City's YWCA Academy of Women Achievers, selected for Career Focus Magazine's Eagle Award, listed in the International Who's Who of Professionals and Strathmore's Who's Who Registry of Business Leaders.
She is the president of an online publishing company, www.locusthillpublishing.com, Joyce Coleman & Associates, www.joycecoleman.com, and a not-for-profit community service organization, Positive Images. Joyce is co-creator of a number of projects that are making an impact, including The Black Hair Project, Beyond Beautiful, Young CEOs, and High School CEOs.
Joyce is married, and lives in St. Louis, Missouri.
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Coleman became the nation's first black female officer and executive at a major airline, TWA. She headed the consumer affairs division, where she developed innovative frontline empowerment programs that dramatically improved the airline's customer service profile. She later re-engineered the in-flight services division, using a "best practices" systems model.
Joyce Coleman is the author of the critically acclaimed memoir, Soul Stirrings: How looking back gives each of us the freedom to move forward, a companion Study Guide for grades 4-12, and an E-book, Write, Publish, Prosper from What You Know. She authored several business-oriented writings that are published widely on the Internet. Titles include Confessions of a Reluctant Saleswoman, A Case for Service Excellence, A Holiday Gift: the Gift of Family History and Wisdom, and Seven Secrets on How to Ace the Corporate Game. She co-wrote the book, "An Introduction to Collaboration, Teamwork, and NETWORKING: A Case for Working together Systematically to Achieve Successful Living.
Among her many credits, Joyce has been named to New York City's YWCA Academy of Women Achievers, selected for Career Focus Magazine's Eagle Award, listed in the International Who's Who of Professionals and Strathmore's Who's Who Registry of Business Leaders.
She is the president of an online publishing company, www.locusthillpublishing.com, Joyce Coleman & Associates, www.joycecoleman.com, and a not-for-profit community service organization, Positive Images. Joyce is co-creator of a number of projects that are making an impact, including The Black Hair Project, Beyond Beautiful, Young CEOs, and High School CEOs.
Joyce is married, and lives in St. Louis, Missouri.
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Education/Experience
B.S.-Alcorn State University, Chemistry. Study and research publication-Okla. Univ. Physical Chemistry. Author-Soul Stirrings. Retired Corp. Officer - Trans World AirlinesInterests
writing, learning, performance excellence, customer experience management, self-improvementMotto
Leverage who you are and what you know to achieve your goalsFavorites
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Displaying Results 1 - 4 (of 4) for All Content
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Ties that Bind: Family Pearls, Family PeaceDespite the issues associated with a 30 per cent increase in the number of households with more than three generations living under one roof, there is a positive side to multiple generations living together. -
Is Your Inner Expert Screaming to Be Released?Your inner expert, what-you-know, is an excellent place to start building your brand and bringing in cash. You don't have to go and get anything; you already have it locked inside your brain. Or in your attic or dresser drawer.
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The Idea of Change Keeping You Up at Night? Turn Your Uncertainty into EmpowermentChange brings opportunity, if you stay attuned and are prepared to learn and adapt. When you also know your strengths, it heightens the opportunity to get involved in something about which you are passionate.
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7 Steps for Keeping Your Job and Getting AheadWhether you have a job, are looking for a job, or think you may get fired from your job, you can benefit from this information. Even if you are currently the darling of your office, you could still learn a thing or two about staying on top.